We’re glad you want to learn more.
We’re glad you want to learn more.
We do our best to cover off the most common questions, but if you can't find the answer you are looking for?
Chat or Email us anytime.
We do our best to cover off the most common questions, but if you can't find the answer you are looking for? Chat or Email us anytime.
FREQUENTLY ASKED QUESTIONS
Your questions,
answered
Who is Jack Health?
Jack Health is Canada's online men's health clinic. We help Canadian men feel their best by making it easy to access licensed clinicians, personalized treatment plans, and discreet home delivery — all from your phone or laptop. We currently offer treatments for erectile dysfunction, premature ejaculation, testosterone (TRT), hair loss, skin, weight loss, migraines, allergies, PrEP, and longevity.
Do I need a prescription to order?
All treatments offered by Jack Health are prescription medications and require approval from a Canadian-licensed physician or nurse practitioner. You don't need a prescription before you order — just select the treatment you're interested in, complete a free virtual visit, and our medical team will review your health history to confirm it's the right fit. If approved, your prescription is shipped directly to you. If our clinician determines a treatment isn't safe or suitable for you, your order is fully refunded.
How does Jack Health work?
Getting started with Jack Health is simple and 100% online:
Choose your treatment — Browse our treatment categories or take a quick assessment quiz to find what's right for you.
Complete your online medical assessment — Skip the waiting room and answer a few health questions through our secure patient portal.
Get reviewed by a licensed Canadian clinician — A registered doctor or nurse practitioner licensed in your province will review your information and, if appropriate, prescribe a personalized treatment plan.
Receive discreet home delivery — Your prescription is filled by a licensed Canadian partner pharmacy and shipped to your door in plain, unmarked packaging within 24–48 hours.
Get continuous care — Manage your plan and message your care team anytime through your patient portal with unlimited virtual support.
I already have a prescription, can I still order from Jack Health?
Absolutely. If you already have a valid prescription from a Canadian physician, our pharmacy team can transfer it over. Just email us at pharmacy@jack.health or message us via live chat with your prescription details, and we'll handle the rest.
Does insurance cover Jack Health treatments?
Many of our treatments are eligible for coverage through private drug plans and health spending accounts (HSAs). Coverage varies by insurer and plan, so we recommend checking with your provider directly. We'll provide an itemized receipt for every order that you can submit for reimbursement. If you'd like to use insurance at checkout, let our pharmacy team know when they reach out — we can apply your coverage and refund any portion paid out of pocket.
How much does shipping cost?
Shipping is free across Canada on every order. Your prescription arrives in plain, unmarked packaging within 24–48 hours of dispatch from our partner pharmacy.
Where is my prescription getting filled from?
Your prescription is filled by a licensed Canadian pharmacy in our partner network, or by a pharmacy of your choice if you prefer.
Where is Jack Health available?
Jack Health is available across all Canadian provinces and territories: Ontario, Alberta, British Columbia, Quebec, Nova Scotia, New Brunswick, Manitoba, Prince Edward Island, Saskatchewan, Newfoundland and Labrador, Northwest Territories, Yukon, and Nunavut.
Please note: Our TRT, Longevity and Weight Loss Programs are not currently available in Quebec, Manitoba, New Brunswick, Nova Scotia, Yukon, or Prince Edward Island.
How can I figure out where my shipment is?
Once your prescription is dispatched from our partner pharmacy, you'll receive a confirmation email with tracking details. You can also log in to your patient portal at app.jack.health/treatments to view your order status. Most orders arrive within 24–48 hours of being shipped, anywhere in Canada. If you have questions about your shipment, our care team is reachable by text, phone, or email.
Where can I find information about my patient portal?
Your patient portal is your hub for managing your Jack Health care. You can log in anytime at app.jack.health/auth/login to:
View and manage your active treatment plans
Request refills
Message your clinician for unlimited virtual support
Track shipments and order history
Update your personal and medical information
If you need help accessing your account, reach out to our team via chat or at hello@jack.health.
Can I use my own pharmacy to fill a prescription from Jack Health?
Yes, if you prefer, you can request that your prescription be sent to a local pharmacy of your choice instead of using Jack Health’s partnered pharmacy network. This complies with Canadian telemedicine regulations, which allow patients the right to choose their preferred pharmacy. We will be charging a $40 visit fee if you choose this option.
Jack Health is Canada’s online men’s health clinic providing easy access to licensed Canadian clinicians, personalized treatment plans, and convenient home delivery.
© 2026 Jack&Jill Health Inc.
Jack Health is Canada’s online men’s health clinic providing easy access to licensed Canadian clinicians, personalized treatment plans, and convenient home delivery.
© 2026 Jack&Jill Health Inc.
Treatments
Company
Medications
Jack Health is Canada’s online men’s health clinic providing easy access to licensed Canadian clinicians, personalized treatment plans, and convenient home delivery.
© 2026 Jack&Jill Health Inc.
Treatments
Company
Medications